Honda, Deloitte
Agency: Storyation
A case study on how Deloitte, in partnership with Salesforce, has helped Honda with a major digital transformation that has improved its customer experience – both in the purchasing and post-purchase phase of the customer journey.
What we delivered:
With direction from Storyation, we shot and edited the piece within a quick timeframe. The final piece was used by Honda and Deloitte on their online channels.
The primary focus of this case study video is highlighting how Honda transformed its dealership model, creating a centralized customer experience. The car buying experience in Australia has not changed significantly in the last 20 years. Honda recognized that this model did not deliver on the customer experience it wanted to create for its customers. Honda now has an entirely new customer experience, with a focus on making the car buying and ownership journey a simple and joyful one for customers.
